How do you put someone at ease? Small talk can help you through awkward situations. But there are topics to be wary of these days.

Have you ever found out after you've completed something that you saw it all wrong? It's a matter of perspective.

We’d been at it for an hour when I, for the second time, handed the banker a document I’d received in the mail. She gave it a more...

The adjoining conference rooms opened into one weird L shape. Seating was available but not one of the thirty people took a chair; they...