The best communicators are clear about the purpose of a conversation--and it's not just the topic, it's the needs being met.

Sometimes one more piece of unsolicited advice can send you over the edge. But how often do we do that to others?

It's maddening to try to communicate with someone who has already decided what you have to say.

How do you put someone at ease? Small talk can help you through awkward situations. But there are topics to be wary of these days.

Is the supposed reason for the call the real point? When we talk, we're often asking for more than we express clearly.

The adjoining conference rooms opened into one weird L shape. Seating was available but not one of the thirty people took a chair; they...

“I haven’t finished asking my question,” I snapped at my mother’s physician who had interrupted me at every turn. Because I’d spoken with...